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TERMS AND CONDITIONS OF RESERVATION
This Agreement contains the terms and conditions which govern the relationship between Sierra Resort and the Client.
Unless such meaning is inconsistent with the context, the following expressions shall have the meanings assigned to them hereunder and cognate expressions shall bear the corresponding meanings –
2.1 “Arrival Date” refers to the date of arrival at Sierra Resort and the first day of booking;
2.2 “Provisionally held Date” refers to the date by which the Client must confirm the accommodation held, provisionally or otherwise.
2.3 “Room rate per night” refers to the rate for the assigned room type per night;
2.4 “Deposit” refers to the non-refundable deposit of 50% or 100% (30 days or less from arrival) of the Total Booking Value as at the Client Confirmation Date.
2.5 “Reservationist” refers to the person appointed by Sierra Resort to liaise with the Client for the reservation;
2.6 “No. Adults” refers to the final number of persons included in the reservations from arrival date to departure date. The final number must be communicated to reservationist prior to payment of deposit.
2.7 “Final Payment” refers to payment for the Total Booking value less any deposit paid which payment must be made 30 days prior to the arrival date;
2.8 “Pro-forma Invoice” refers to a document indicating the Total Booking Value of the reservation at the date of Client enquiry.
3 DURATION OF RESERVATION
The duration of reservation shall commence on the Arrival Date and endure until the Departure Date.
This reservation will come into effect on the Arrival Date, subject to the Client confirming the reservation by client paying the Deposit by the deposit due date.
In the event that the Client fails to confirm the Reservation by the deposit due date, this reservation shall immediately terminate unless otherwise agreed upon by management.
4 STANDARD TERMS AND CONDITIONS FOR RESERVATION
4.1.1 All rooms are subject to availability at the time of the enquiry. Room reservations may be changed and Sierra Resort reserves the right to do this. However, Sierra Resort shall endeavour to provide the Client with a room equal in quality and comfort.
4.1.2 No food or beverage may be brought into the premises by the Clients for consumption on the premises, unless the client has a self-catering unit reserved for the duration of the reservation.
4.1.3 All prices include VAT and are subject to change without prior notification. All food and beverage charges incurred during the reservation are to be settled on the premises prior to departing the resort
4.1.4 All menus are subject to stock availability.
4.1.5 Sierra Resort shall not be held responsible for loss or damage to any property brought onto the premises by the Clients. Likewise, Sierra Resort shall not be held responsible for death or bodily injury arising from any cause whatsoever to the Clients. The Client indemnifies Sierra Resort against any claim that may be brought by its guests in this regard.
4.1.6 The Client shall be held responsible for any damage caused to Sierra Resort property and the furnishings, utensils and equipment therein, by any act of the Client, and shall pay to the Sierra Resort on demand the amount required to make good or remedy such damage prior to departure.
4.1.7 Guests need to have paid for their accommodation IN FULL before arriving at Sierra Resort. Sierra Resort reserves the right to refuse accommodation to any guests who have not paid for their accommodation in full.
4.1.8 If cancellation occurs 30 – 60 days before arrival, forfeit 50% deposit (25% of total booking value). If cancellation occurs within 14 days before arrival the client shall, forfeit 100% deposit the client shall. (50% of total booking value) If cancellation occurs less than 7 days before arrival the client shall, forfeit total booking value (100% of total booking value). ) If cancellation occurs within the duration of reservation, the client shall forfeit total booking value (100% of total booking value).
4.1.9 Check in time 14h00, departure time 10h00
It is important to note that all venue hires, activities and Food & Beverage prices, that have been quoted in this document (unless otherwise stated), are based on current prices (2014) and are subject to change on an annual increase basis, without prior notification. Prices cannot be guaranteed, due to annual inflationary & producer price increases.
I have read and agree to the terms and conditions.
Name (IN PRINT)………………………………………………………………. Sign……………………………………..Date…………………………….